Refund policy
Return & Refund Policy – NEWBALM
At NEWBALM, your satisfaction is our priority. If you're not completely happy with your purchase, we offer a 14-day return policy.
Return Eligibility
You have 14 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused, unopened, and in its original packaging
- The product must be in the same condition that you received it
- Proof of purchase is required (order number or receipt)
For hygiene and safety reasons, opened or used skincare products cannot be returned.
How to Request a Return
To initiate a return, please contact us at:
hello@realnewbalm.com
Include:
- Your order number
- Reason for return
- Clear photos (if applicable)
Our team will review your request and provide return instructions.
Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear in your account (depending on your bank/provider)
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
We will:
- Replace the item, or
- Issue a full refund (including shipping if applicable)